Patient Check Returns
If a patient's check is returned because of insufficient funds, the patient or payer shall be liable for all returned check fees, postage, and shipping associated with returned checks. We will notify the patient or payer on behalf of the healthcare provider and make reasonable efforts to obtain valid credit or debit card information for automatic payment processing. If the account remains unresolved after three attempts, the case will be returned to the client for further action.
Return of Statements
We mail patient billing statements on behalf of the healthcare provider. When a statement is returned three consecutive times, we will send all the returned statements back to the client. Again, note, Medical Care Billing does not assume postage or shipping charges for undeliverable statements. Shipping and handling fees are the responsibility of the client.
Return Policy
Refunds or overpayments to patients or insurance companies are not managed by Medical Care Billing. These refunds are the responsibility of the healthcare provider, who must facilitate and process all refund transactions. While we handle payment processing, any refunds or overpayments must be returned by the provider directly to the patient or insurer. We will ensure that commissions and charges are adjusted accordingly and that billing systems and financial accounts reflect updates.
Billing Disputes
If there is a dispute for billing, please contact us to resolve the discrepancies. We intend to resolve billing matters expeditiously and impartially. However, Medical Care Billing will not make refunds for payments made unless an error occurs in processing. The dispute should be filed within 30 days after receipt of the statement.
Service Refunds
As our services tend to be performance-based, refund requests for services rendered would be treated on a case-to-case basis. Only then would the service not have been delivered according to the agreed terms, or would substantial evidence of non-performance exist. Refund requests have to be filed within 14 calendar days from the date service is delivered.
Non-Refundable Services
Because of the types of services our company offers, including custom solutions and subscription models, some fees are nonrefundable. These would include services already performed or in process, including but not limited to medical billing, credentialing, and revenue cycle management services. We advise clients to review service agreements and question any services before engaging with a specific service.
Termination of Services
If you wish to cancel any ongoing services, please provide written notice at least 7 days prior to your next billing cycle. Cancellations made after this period may result in charges for the upcoming service period. Please contact us promptly to discuss cancellation options.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we deal with your data, please do not hesitate to contact us at:
