Talk to Medical Billing Experts!
We’re here to provide you with tailored medical billing solutions that streamline your process and maximize revenue. Let’s discuss how we can assist you in achieving seamless billing operations.
Streamline your front office operations with expert support
Every medical practice has a heartbeat, that being the front office, which manages the important first point of contact with patients and ensures smooth administrative processes. However, handling patient inquiries, appointment scheduling, and insurance handling can be too much for the internal staff. Our Medical Front Office Services are designed to alleviate that burden, making it possible for your practice to run more efficiently and for patients to experience a seamless touch. From the calls and check-ins to the billing and the follow-up details, every correspondence spells professionalism and care when represented by our team.
Our Medical Front Office Services
Scheduling and Booking Management
Your calendar is arranged optimally according to the smooth flow of the patients and work availability of the staff.
Insurance Check and Coordination
We get insurance coverage for a patient before attending his or her appointment, thereby making sure that a patient's eligibility and benefits are confirmed to avoid billing problems and reimbursement delays.
Patient Registration and Check-in
We manage the registration process and obtain the documents needed; we update the EHRs to facilitate a seamless check-in for our patients.
Responding to Inquiries and Follow-ups
Answering the patient's questions to follow-up calls, our professionals are prompt and helpful, creating patient trust and satisfaction.
Managing Billing and Payments
We help our patients by collecting upfront payments for us to handle billing inquiries and coordinating their financial assistance to meet transparency and clear transactions with our patients and the practice.
We Sign BAAs
Protect PHI and ensure healthcare security with our Business Associate Agreements (BAAs).
Expert Medical Front Desk Help is Just a Click Away!
Experience the flexible support that adapts to fluctuating demand and maximizes your patient satisfaction.
Why Taking Medical Front Desk Help is the Right choice?
Why Taking Medical Front Desk Help is the Right choice?
The Medical Front Desk Assistants help bring about a practice management revolution in that they make necessary tasks that involve the in-house teams, which naturally slows things down. Patient inquiries, together with billing support, are just a couple of the significant areas of work where these virtual professionals who have been trained to do those things promptly and accurately are indispensable in streamlining the workflow on your end. In your office, virtual front desk assistants could fill in roles such as scheduling, follow-ups, and document management, freeing the in-office team to do what is most important to your patient and the critical clinical functions that occupy your day.
- Improved Time Management
- Minimized Chances of Error in Patient's Record
- Workflow Optimization
Cost-Effective Support and Scalability
A Virtual Medical Front Desk Officer is a great flexible and cost-effective alternative to recruiting more in-office personnel. They give your practice trained professionals minus all the overhead costs of benefit, office space, and equipment that hiring regular employees tends to incur. Support can also be scaled up or down according to the unique demands of your practice, hence easy adjustments in the level of service at busy periods or expanding high patient volumes. Additional virtual support at strategic points maximizes the most available budget by ensuring that administrative tasks are covered at all times, allowing the maintenance of continuous service and optimum patient care.
- Flexible Staffing Options
- Savings on Overhead
- Revenue cycle support
Our Success in Numbers
We have been doing this a long time.
$100M+
Value of claims processed in 2023
99 %
Accounts Receivable Days
24
Value of claims processed in 2023
48 Hours
Turn Around Time (TAT)
26 Days
Turn Around Time for Payment
1,000,000
Number of Claims Processed
99%
Customer Retention
98%
First Pass Clean Claims Rate
10-15%
Revenue Improvement
33%
Reduction in A/R
What Our Customers Are Saying
"Medical Care Billing has transformed the way we manage our billing. Their attention to detail, accurate claims processing, and follow-ups have significantly improved our cash flow. "
Dr. Samuel Carter
Gastroenterology Specialist
"Our revenue cycle's more efficient than ever since Medical Care Billing Their coding and denial management expertise was invaluable to our practice."
Dr. Angela Hughes
OB/GYN
"Credentialing used to be a daunting task for our staff, but Medical Care Billing has made it easy. Their proactive communication and thoroughness stand out."
Mark Richardson
Clinic Administrator
"With their medical billing and front desk services, we’ve been able to reduce administrative burdens significantly. It’s allowed us to focus more on patient care."
Dr. Elaine Ford
Allergy and Immunology
"Wow! What a difference working with Medical Care Billing has made. Our billing is finally stress-free, and payments come in faster than ever!"
Dr. Linda O'Connor
Top 10 Medical Billing Companies
Trust Your Billing To The Company That Ranks
Almost 93 %
Clean claim ratio
About 91 %
1st submission pass rate
Up to 28 %
Revenue Increase
Benefits of Choosing Us for Front Desk Service
Decrease In-Office Administrative Burden
Our front desk assistants enable scheduling, follow-ups, and data entry - leaving in-office staff free to focus on patient engagement.
Cost-Effective Solution
It does not take up extra office space or require any additional employment costs, unlike when hiring a front desk officer.
Patient-Centered Care
Eliminating distractions from administrative tasks creates more time to be with the patient and more extensive care given to it.
Improved Response Time
Virtual front desk helps to keep communication open and ensure a good experience with the patient.
Insurance Verification and Billing Support
Our front desk officer can verify the existence of insurance, file claims, and respond to questions about billing, thereby eliminating potential delays.
Increased flexibility and scalability
Front desk officers’ on-demand support means to scale your coverage as your practice grows or during peak periods, ensuring you're at all times the appropriate level of support.
Know before you Jump in
A Medical Front Office is a remote healthcare administration help that may be used to handle a variety of administrative tasks such as patient scheduling, insurance verification, billing support, and medical documentation. They will decrease the volume of back-office work, allowing your staff to focus more on direct patient care.
Yes, our Medical Front Officers are HIPAA compliant and follow strict data privacy protocols regarding the secrecy of personal and identifying information pertaining to patients. All activity and document handling will strictly comply with HIPAA, guaranteeing all discussions or transactions are carried out confidentially.
By assuming all that administrative burden, it allows your in-office personnel to have more time to spend having one-on-one with their patients and engage in hard clinical work. This will eliminate bottlenecks, improve the efficiency of scheduling appointments, verify insurance, and have their bills processed much faster.
Absolutely. Medical Front Office services are flexed to meet your individual practice needs. You can use them as auxiliary support to help get through high volume times, or as your practice grows and you want to expand the services provided, VMAs are there to scale your needs.
They can manage appointment scheduling, reminders for patients, verification of insurance eligibility, billing assistance, and EHR documentation in addition to follow-up calls. This way, they'll take care of most of the non-clinical requirements in your office.
Our Medical Front Office assistants are experienced with various practice management and EHR systems. They integrate well with your existing software, so that your workflows are uninterrupted, and all patient and practice information is managed as well.
Yes, they will be cost-effective because they save you the expenses for office space, expensive equipment, and other full-time employment benefits. You have to scale service according to your needs - pay only for what you need, so cheaper.
This can mean that they streamline scheduling reminders and billing support so that you minimize wait times and keep the communication channels transparent with the patient. This improves the experience of patients by reducing any form of administrative delay while your in-office staff is more focused on patient care.
Trained Billing Staff
Our Expertise on Medical Care Billing Software
Our certified staff have hands-on expertise in billing and EMR/EHR software to complete your practices’ revenue cycle management. We also train front office and healthcare professionals to successfully use the system to develop effective progress notes and complete the clinical activity. Let us help your practice to streamline quality patient care.
