img
img

Patient Help Desk – Hassle-Free Support for Your Patients

Dental billing, insurance claims, and other payment processes are confusing for patients. This is what our Patient Help Desk is for. Here at Medical Care Dental Billing, we have a full support system dedicated to ensuring the quickest, most accurate answers available for your patients.

Our Efficient PHD Process

  • Simple Question Submission Process
  • Clear Explanation of Dental Insurance & Billing
  • Assistance Resolving Claim Denials
  • Easy Payment Plan Setup
  • Timely Follow-Up on Inquiries
  • Patient Feedback Drives Service Improvements

Save $2000 Get Free RCM Audit Report

If you are struggling to get more revenue, request free RCM audit to identify and resolve billing and coding errors.

img

Our Success in Numbers

We have been doing this a long time.

img
$100M+

Value of claims processed in 2023

img
99 %

Total Revenue Collected

img
24

Accounts Receivable Days

img
48 Hours

Turn Around Time (TAT)

img
26 Days

Turn Around Time for Payment

img
1,000,000

Number of Claims Processed

img
99%

Customer Retention

img
98%

First Pass Clean Claims Rate

img
15-20%

Revenue Improvement

img
35%

Reduction in A/R

img

How Our Dental Audit Process Works

With our external billing auditing team, your practice benefits from a third-party evaluation that offers fresh insights into your billing operations.

img
Billing & Insurance Help
  • Support for questions about dental bills and insurance statements
  • Clarification of deductibles, co-pays, and limitations
  • Help Appealing Denied Insurance Claims
img
Processing & Plan Payment
  • Easy & Secure Payment Options
  • Arrangement of more convenient payment plans to assist with financial management
  • Automatic reminders to prevent payment misses
img
Claims & Dispute Resolution
  • We Fight for Your Denied Claims
  • Communication with insurance on behalf of the client for faster insurance resolution
  • Guidance on Required Claim Documentation

Issues Uncovered with Our Dental Billing Audits

  • Coding Errors: Submission of incorrect or outdated codes tends to get claims denied for payment, or the paid amount is less.
  • Insurance Claim Denials: Analyzing patterns with rejected claims to increase approval rates.
  • Documentation Incomplete: Verification of records pertaining to a patient and claims as per regulations.
  • Revenue Leakage: Identifying lost opportunities to bill, thereby affecting cash flow.
  • Compliance: Non-compliance with HIPAA law, ADA, and insurance rules would mean violation.
img

Maximized Revenue & Faster Payments with Our Dental Audit

Patient Help Desk is just an optional but very powerful feature designed to make your billing process seamless and hassle-free. Contact a Medical Care Billing specialist to develop a customized PHD package according to the needs of your practice.

Read Before Trusting Us!

EHRs we work with

Dental billing company that knows the features and workaround of your EHR system. At Vortex Dental Billing we work with your existing EHR.

(619) 393-5052
Start Your Journey